Shipping Policy

1. Introduction

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased from www.natvora.in

By placing an order on our Website, you agree to the terms contained herein.

This policy is framed in accordance with applicable Indian laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2. Shipping Coverage

Natvora currently ships products across India.

We do not offer international shipping unless explicitly stated on the Website.

Delivery availability may vary based on the serviceability of courier partners in specific locations.

3. Order Processing Time

  • Orders are typically processed within 24–48 business hours.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During high-demand periods, processing time may be extended.

Order confirmation does not guarantee immediate dispatch. Orders are dispatched only after successful verification and payment confirmation.

4. Delivery Timelines

Estimated delivery timelines:

  • Metro Cities: 3–5 working days

  • Non-Metro / Tier 2 & 3 Cities: 4–7 working days

  • Remote Areas: 5–10 working days

Delivery timelines are indicative and not guaranteed.

Delays may occur due to:

  • Courier partner delays

  • Weather conditions

  • Government restrictions

  • Natural calamities

  • Force majeure events

Natvora shall not be held liable for delays caused by third-party logistics providers.

5. Shipping Charges

  • Free shipping may be offered on orders above a specified amount (as displayed on the Website).

  • For orders below the specified threshold, shipping charges may apply.

  • Shipping charges are displayed at checkout before payment confirmation.

Natvora reserves the right to revise shipping charges without prior notice.

6. Delivery Attempts

  • Courier partners will attempt delivery as per their policy (usually 2–3 attempts).

  • If delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to origin.

  • In such cases, re-shipping charges may apply.

Customers are responsible for providing accurate and complete shipping details.

7. Risk & Title Transfer

Ownership and risk of loss transfer to the customer upon delivery of the product to the shipping address provided.

If the package is marked “Delivered” by the courier partner, Natvora shall not be responsible for loss or theft thereafter.

8. Damaged, Tampered, or Leaking Packages

Due to the consumable nature of food products:

  • Customers must inspect the package at the time of delivery.

  • If the outer packaging is visibly damaged or tampered, customers are advised to refuse delivery.

  • An unboxing video is mandatory for any damage claims.

Damage claims must be reported within 48 hours of delivery at:

  • Email: support@natvora.in

  • Phone: +91-70600 00920

Failure to report within 48 hours may result in rejection of the claim.

9. Food Product Handling Disclaimer

Natvora deals in perishable and consumable food items.

  • Products are packed in compliance with FSSAI standards.

  • Proper storage conditions must be followed after delivery.

  • Natvora shall not be liable for spoilage due to improper storage after delivery.

Natural changes such as honey crystallization are not considered shipping defects.

10. Undeliverable Orders

Orders may be declared undeliverable due to:

  • Incorrect address

  • Incomplete contact information

  • Customer refusal

  • Repeated failed delivery attempts

In such cases:

  • Shipping charges (if any) are non-refundable.

  • Re-shipment may require additional charges.

11. Force Majeure

Natvora shall not be liable for delay or non-delivery arising from circumstances beyond reasonable control, including but not limited to:

  • Natural disasters

  • Pandemic restrictions

  • Government orders

  • Transport strikes

  • Political unrest

12. Compliance with E-Commerce Rules, 2020

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

  • Estimated delivery timelines are disclosed prior to purchase.

  • Shipping charges are disclosed at checkout.

  • Customers are provided tracking information upon dispatch.

  • Grievance contact details are clearly displayed on the Website.

13. Customer Support & Grievance Redressal

For any shipping-related queries or complaints:

Natvora Organic Foods Private Limited

  • Email: support@natvora.in

  • Phone: +91-70600 00920

Grievances will be acknowledged within 48 hours and resolved within a reasonable period as per applicable laws.

14. Policy Modification

Natvora reserves the right to amend this Shipping Policy at any time.

Updated versions will be posted on the Website with revised effective dates.

Continued use of the Website constitutes acceptance of revised policy terms.

15. Governing Law & Jurisdiction

This Shipping Policy shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of competent courts located in:

Saharanpur, Uttar Pradesh, India