Privacy Policy

1. Introduction

This Privacy Policy describes how Natvora Organic Foods Private Limited (“Natvora”, “Company”, “We”, “Us”, or “Our”) collects, uses, stores, processes, and protects personal data of users visiting or making purchases on www.natvora.in (“Website”).

We are committed to protecting your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

By using this Website, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Data We Collect

We may collect the following categories of personal data:

A. Personal Identification Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

B. Transactional Information

  • Order history

  • Payment status

  • Purchase details

(Note: We do not store debit/credit card details. Payments are processed via secure third-party gateways.)

C. Technical & Usage Information

  • IP Address

  • Device Information

  • Browser Type

  • Location Data (approximate)

  • Website interaction data

D. Communication Data

  • Emails sent to customer support

  • Chat or contact form messages

3. Purpose of Data Collection

We collect and process personal data for the following lawful purposes:

  • Processing and fulfilling orders

  • Providing customer support

  • Sending order confirmations and updates

  • Improving our Website and services

  • Fraud prevention and security

  • Compliance with legal obligations

  • Sending promotional communications (only if user opts in)

We process personal data only for legitimate business purposes and lawful reasons.

4. Consent

By using our Website and providing your information, you consent to the collection and processing of your personal data for the purposes stated in this Policy.

You may withdraw consent at any time by contacting us at support@natvora.in. Withdrawal of consent may affect our ability to provide services.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data.

However, we may share information with:

  • Payment gateway providers

  • Courier and logistics partners

  • IT service providers

  • Marketing platforms (if opted-in)

  • Government authorities (when required by law)

All third parties are required to maintain confidentiality and comply with applicable data protection laws.

6. Data Security Measures

In compliance with Indian IT Rules, we implement reasonable security practices including:

  • SSL encryption

  • Secure servers

  • Restricted access to personal data

  • Regular monitoring for vulnerabilities

While we take reasonable measures, no online system is completely secure. Users share data at their own risk.

7. Data Retention

We retain personal data:

  • As long as necessary to fulfill business purposes

  • For accounting and tax compliance

  • As required under Indian law

After this period, data may be securely deleted or anonymized.

8. Your Rights Under Indian Law (DPDP Act, 2023)

As a user (Data Principal), you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of personal data

  • Withdraw consent

  • Nominate another person to exercise rights in case of incapacity

  • File a grievance with us

To exercise your rights, contact: support@natvora.in

We will respond within a reasonable time as per applicable law.

9. Cookies Policy

Our Website uses cookies to:

  • Improve browsing experience

  • Analyze website traffic

  • Store cart preferences

Users may disable cookies via browser settings. However, certain features of the Website may not function properly.

10. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

If we become aware of such data collection, we will delete it promptly.

11. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

Users are advised to review their privacy policies separately.

12. Grievance Officer (As Required Under IT Act, 2000)

In accordance with the Information Technology Act, 2000 and applicable rules, the contact details of the Grievance Officer are provided below:

  • Name: [Insert Authorized Person Name]

  • Company: Natvora Organic Foods Private Limited

  • Email: support@natvora.in

  • Phone: +91-70600 00920

Any grievance may be acknowledged within 48 hours and resolved within a reasonable period as per law.

13. Modification of Privacy Policy

Natvora reserves the right to modify this Privacy Policy at any time.

Any updates will be posted on this page with a revised Effective Date. Continued use of the Website constitutes acceptance of changes.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in:

Saharanpur, Uttar Pradesh, India